Lenox East & West

I lived at Lenox East for two years and moved for work. I probably would have moved even if that wasn't the case, mainly to save some coin, but overall I did not mind my time here. My main issue while living here was getting responses to my maintenance requests. Some requests would get fixed within a reasonable timeframe and some took multiple calls to 'get on the list'. This was particularly frustrating as I worked the night shift and had sometimes had to stay up very late in the day for the maintenance people to come in. Otherwise, my smaller complaints include the apartment being quite dark as there are only two windows in the 1br layout, people smoking a ton in nice weather to the point you feel you can't have your windows open, and the floors being creaky to your downstairs neighbor

I have never experienced a community that lacks responsibility like this apartment complex! Maintenance requests are consistently ignored or mysteriously marked as completed without any actual work being done. When they do address the issues, it takes an as long as 6months, and they often end up causing more damage while refusing to fix what they've broken. The staff is incredibly rude and disrespectful. If you're okay with tolerating all of this, then this might be the perfect property for you. However, each time you voice your concerns, the office targets you by ignoring emails and neglecting requests. I strongly recommend considering other reviews before deciding, as spending a bit more on a more secure place seems like a much wiser choice. The way they conduct business really warrants

I have lived at Lenox West for ONLY 3 months and I have had well over 10-15 maintenance issues. A few of the rental office personnel are very unprofessional, communication is off and showed no empathy towards my concerns (Michael and another guy). Appliances are all outdated. Security system doesn’t work nor do they have someone to come out to fix it. Most recently my second bathroom ceiling started leaking. I have a big whole in my ceiling due to it. Outside of the aesthetics, community is real quite. They also do not have a model to show, so I didn’t see my actual unit until the day before I got my keys. I was informed that if i decided I didn’t like the unit I would only receive a portion of my deposit. Not what I was expecting when I moved in.

2022 EDIT: Once again my AC is not able to keep the house cool, and once again I have to take time and attention to follow up with the office. I submitted a request over two weeks ago and once again I had to convince the maintenance staff that the AC is not working properly (they were about to dismiss the problem). They were very cordial and agreed to have an AC technician out to do a proper check. Well, over two weeks later and no signs of the AC technician--the ticket in their maintenance system shows the work as "completed." No email, text, or phone call to update me on the status. With temperatures going up, the problem has only gotten worse. The house is super uncomfortable, especially in the evening. And, once again, I have to go in a put a new request (they simply closed the old one

My daughter and I have lived here for three years. I will be moving soon. The rent is going up, according to the staff it is due to the market prices rising. But I don't think most places account for single parent incomes. I have also never understood why landlords/mgmt companies raise the rent on tenants who pay on time, don't cause any trouble, etc. Wouldn't it be more cost effective to have steady reliable income coming in versus someone new/unpredictable? I enjoyed living here. The price it is now is too steep. Best of luck to the next tenant