Legacies Management of Louisiana- HOA and Property Management

My husband and I moved to Rosalie Place Subdivision in June 2023. We never had an HOA before, and we installed a storm door on the front of the house without approval. Ms Bobbie Kinchen called me to let me know I needed an approval and was so kind to ask if we had ever had an HOA. She was compassionate and explained what we needed to know. About a year later she called me and asked if I would consider being a board member which I accepted. After this I was able to see how she interacts with others and how she genuinely cares about the homeowners and all the board members. When we ask for things to improve our area, like signs, trees around the pond and benches, she goes to work on that immediately. The board approved the quote for 5 trees, and they were planted a few days later. It i

I would strongly encourage anyone that is thinking about being part of this HOA, to ride through their particular subdivision at night. The rules aren’t enforced, and the staff laughed at me when I asked what we pay dues for. There are weeds that I reported at the front entrance over a month ago that are growing taller day by day. These people think the residents work for them, and their attitude is terrible. I’ll bet they respond and try to blame me for not telling them specific addresses with pictures . That’s why we pay dues so that neighbors don’t have to dispute with neighbors. I’m not riding around and taking pictures, I want the HOA the we pay dues to, to do better. I wish I’d never bought this house.

In my experience, Lauren embodies the highest standards of HOA management. She is unfailingly polite, professional, and courteous in all interactions, yet remarkably direct and efficient when addressing issues. Her breadth of knowledge and years of experience are evident in every correspondence and decision, and she consistently provides timely, informative updates that keep residents well informed. Lauren is not only quick to respond but also meticulous in her follow-through, ensuring that tasks are completed correctly and on schedule. Her communication is clear, transparent, and thoughtful, reflecting a genuine commitment to the community’s well-being. Beyond her technical competence, Lauren is compassionate and understanding—she listens attentively, considers differing perspectives, and

Our HOA has been using Legacies Management Company to manage our Condominium HOA for approximately six months. Prior to their management, we tried several other property management companies. Besides conquering a change in management companies, we were also faced with a brand new Board of Directors. While change often entails learning curves, Legacies has patiently worked to educate our new board and has given us the confidence to know we are heading in the right direction! The resources Legacies provides, seem to far surpass what we have been exposed to in the past. Ashley, the owner of the company, has made it a point to personally meet with us and has spent time educating us about the variety of services and support they are able to offer. We have a property manager (Lauren) assigne

I will amend my review. While we did have an insanely difficult time getting in touch with management, I did finally get in touch with Lauren. She was extremely helpful and corrected the problem we had. While I do think there are things they need to iron out, her customer service was great.