JWB Property Management

JWB did a great job in finding me an outstanding residence. I am very happy with the residence that I’m in and I love the neighborhood. All my neighbors are so nice. The neighborhood is very quiet and peaceful. That’s what I was looking for. I appreciate everything that JWB has done. They kept their word.

I have been with JWB as my property management company for the past five years. While there have been several changes in my direct property manager during that time, my experience has remained positive. Robin Metz and Akina Pope have been wonderful to work with. They are consistently responsive and communicate in a timely manner. On the few occasions I’ve submitted maintenance requests, the turnaround time has been quick, and the issues were addressed promptly and efficiently. I’ve also appreciated the courtesy follow-up calls to ensure everything was resolved to my satisfaction. Overall, they have made the experience smooth, professional, and pleasant and I can confidently recommend them.

BEWARE OF SCAM!!! Literally the worst property management company I have ever dealt with. The lease application alone is going to run you almost $100 per person. And if that was not bad enough, the whole process is a nightmare. It is a lengthy and convoluted system that took way too long and took way too much effort than it has to. After the application came the deposits. They won’t accept any payment outside this sketchy website that they insist on using. And there is a limit per transaction. We had to do four separate transactions BEFORE MOVING IN, and each transaction had its own fee (shocker right?). After everything is said and done, they still need 48h to get the condo ready. We PAID EXTRA for the “deep cleaning” service, only to move into a filthy condo (check out the pictures).

My wife and I have been neighbors to a JWB rental property for about 4 years. The storms in Jacksonville, Florida on July 29th, blew down a oak tree that is on JWB property onto my house and privacy fence causing damage to my roof, flooring, and fence line. There have been problems with this tree before as a part of it fell on my fence and their house about 2 years ago. They "repaired" those damages but now, silence after repeated calls. My wife was still recovering from cancer and has done her best to try and resolve the issue, while I was working abroad. This has been really stressful to say the least. They are in the process of clearing and repairing their property but again, silence, about my property which their diseased tree damaged! Do the right thing JWB!!

The only reason I'm giving 2 stars is because this was the first company i was able to rent with being a new resident in FL. I’m thankful for that and I've also met a few nice people being with JWB for 3 years. But…I’ll NEVER do it again. For starters, they lock you into a two year lease. At that point in time i really had no choice but to move forward. The apartment itself was horrible and then the service i received when i really needed help was even worse. They had absolutely no sense of urgency and they just did not care at all about anything that was going on inside the apartment. That building was infested with mice at one point in time, it is infested with palmettos and wasps. I found myself fighting at least 2-4 palmettos A DAY and there are wasps nests all over the building, meani