Jovanna Villa Apartments

I was going to wait to give a review once I possibly get approved 4/5 to move into this very quite and secure apartment complex but I had to do it now for one reason. (The property manager Sara!!!!!) I’ve been in the customer service sales space for 10 years and dealt with multiple apartment managers over the years . This process I’ve been going through with Sara the last two weeks that’s almost complete has been hands down the most professional,efficient, and genuine experience I’ve ever dealt with. This manager goes the extra mile and as a business owner I understand how hard it is to find a manager/employee with passion and amazing work ethic like Sara. The owners of this complex need to give this lady a raise and never loose her. I saw the reviews about this complex and noticed the pre

Let me start by saying we were living here for almost 2 and 1/2 years and it never got better. Cons: If Monica is still the current property management. I suggest that you have low expectations. I knew we should've opted out on the first day because Monica forgot about our Appt.We had to come back on a later date for a viewing. She rarely gets back to you, and when she does the response takes about 3 - 4 days if its on a monday and 4-6 days if you ask on a thursday. Repair calls took for ever, unless it was emergency which rarely happens, takes almost a week to schedule, and when the super does come he was given the wrong info and didnt bring the correct parts or tools. Although they eventually corrected this we were accused of sending a bounce check it took over 4 months to resolve this i