JBMP Group

Moldy EVERYWHERE, no response to requests. We submitted several requests about the mold, in which it was never taken care of. Awful condition— they take advantage of students. They will respond to this post and not claim responsibility. Dishwasher pic was from move in— didn’t work for the whole year. Garbage was disgusting

Absolutely atrocious. I reported ceiling damage in mid-December. They didn't choose to check it out until around December 20th. Then came back to "investigate." I pushed my flight back to give them more time to work on the unit. They waited until January 8th (the day of my flight) to rip a whole in my ceiling. I have been trying to get them to fix it up for over two months. They cite to the snow storms as to why they weren't able to close it up and now, I can't use my closest and the entire team refuses to entertain a discussion regarding prorating my rent or the electricity bill. The room is an ice box. I want this entire ordeal over with. I once called their alleged customer service line and the lady hung up on me despite the fact that I had what I felt like were very valid concerns.

Millstone/JBMP recently took over my society hill apartment, and we have had sewage and trash piling up for over a week. My multiple attempts requesting at minimum a clean up / trash pick up of the area so we can enter and exit the building while they wait for permits have been met with ignoring the ask and just telling me they're waiting for permits. I waited on hold for 20 minutes on their "24/7 emergency maintenance line" to just have my concerns dismissed and be told the exact same thing to just keep waiting an indefinite amount of time.

honestly, i don’t even want to say too much lest I be accused of bias. Try this for yourself: search one of their listings. Open it on multiple different aites (apartments.com, zillow, etc.). Each site lists a different contact number, right? Try calling each of them and let me know if you get through to a real person. Oh, but trust they will reply to a review. And they will be active on instagram. Lol.

If I could give them 0 stars I would. We have lived in our apartment for almost two years now, and have submitted maintenance request after maintenance request for continuous safety concerns, leaks and mold issues, and waited over 3 months for a new dishwasher after they said they "fixed" ours. Our FRONT DOOR lock was not working for TWO MONTHS and resulted in a stranger walking into our entry way, which could have resulted in a break in or possibly something even worse. Over the summer during the extreme heatwave we were without air conditioning for OVER A WEEK. Our house was inhabitable during that time; we had to stay with friends and relatives AND take our cat so they didn't DIE of heat exhaustion. They have still never given us a discount on rent or any monetary compensation, but have