InTown Homes

I’ve owned two InTown homes and can say that the quality of the homes are great. Additionally, working with both Greg and Kathryn made the process easy as both were amazing to work with.

If I could give zero stars, I would. The quality of the house is absolute garbage. I can’t even list all of the event that have happened over the last two years of ownership. Let’s start with the pipes in the kitchen that gurgle while the dishwasher is running, after draining the sink from washing dishes, as we all as when flushing the toilet in the powder room. I was told that the there is a vacuum issue with the plumbing causing this issue. If we wanted to get this repaired, they would need to demolish our complete kitchen and redo the plumbing and that’s not a risk I am willing to take. We have experienced countless leaks in the roof after rain in about 3 different locations. The A/C in the attics is leaking and now the subfloor is wet and will require replacement at our expense. Curre

When I started looking for a new home, I was leaning towards new construction and did a lot of research on different builders. It is hard to find good reviews on new builders as the majority of what I was reading about any builder was negative. I brought this up and was recommended to go to the Heights community I was looking to buy in and talk to the existing homeowners and the overall positive feedback from the existing homeowners influenced my decision to buy. I personally have had a great experience with Intown and get a ton of compliments on my home. Overall we are happy with our home, highly recommend Kathryn and Greg to help you purchase a home.

Moved in a year ago, so far the warranty department has been prompt in addressing the issues I have had with the house through the warranty app. Most of the items are pretty small and easy fixes, Intown builds a quality house compared to a lot of other builders and I am pleased with them so far. We had one bigger issue with our AC system and Kathryn and Greg were very helpful in getting it expedited for me and it was fixed quickly. They have been super responsive since we closed which is refreshing and I am very happy with their customer service. Our builder Julio was also great and assisted with very painless and easy walk throughs and closing.

Our experience buying a new home from Intown Homes was exceptional, thanks to the outstanding team.  We loved the home itself for the location, the design, and the high-end finishes.  As far as customer service is concerned -- Clint, our salesman, was fantastic throughout the process. He was knowledgeable, approachable, and always available to answer questions, making the entire journey smooth and stress-free. At the final walk-through, Kyle, the warranty manager, impressed us with his attention to detail and professionalism. He thoroughly explained every aspect of the home, addressed our concerns promptly, and ensured everything met high standards.  In all, the Intown team went above and beyond to make this experience enjoyable and seamless. We highly recommend Intown Homes for their exce