Highlander Pointe Apartment Homes

Called to inquire on a 1x1 and was helped by the wonderful leasing consultant Josie! Hes bilingual and helped my mom with questions about our search. My mom needs a well priced 1 bedroom and she works near UCR. This location is prime right off the 91 fwy. Close to all major fwy and lots of options for food shopping and fun. I booked a tour and this is the only office that actually answered the phones. 5 star customer service!

I've been staying her for almost a year now. The leasing office staff is friendly and cooperative. Maintenance and Repairs are taken care of seriously and are done on time. We had an issue with the hot water supply, which they were unable to rectify after multiple attempts a repairing it. They installed a new dedicated hot water unit just for our apartment. Although I'm moving out, my roommates are going to extend their leases and stay. It's a nice and silent community, with a lot of UCR students and employees. Moreover it's very pet friendly.

Been here for three months. Management is awful. Had our car broken into the first week and they refuse to even answer our emails. If somethings broken they’ll tell you a time frame and then leave you hanging. Management will ignore your phone calls. No roaches in the apartment but several outside past sunset. The maintenance crew is the only shining light associated to management; maintenance guys will actually work with you and get things done. Incredibly disappointed with management. The three stars are given because the apartment itself is nice enough to warrant it and the appliances, when installed, are nice too. Management in the office is the main issue here.

I think the community is great. It is newly upgraded, very clean, gated, quiet and safe. This is the FIRST apartment I have ever renewed a lease with. I even graduated from UCR and continue to live here because it is home. The office staff are very friendly. When I call I always get an answer. The Maintenance staff are very helpful and are punctual with work orders submitted in writing. No staff member has ever walk passed me without saying "hi". I live near the pool area and love it.

ALERT: I lived here for 6 months. It is the worst place you can choose to live. There are at least 3 more apartments near here and all are better. Management is careless. Assistant is a 18 year old girl who doesn’t know about the leasing process. She is rude and careless. One of the rooms does not have A/C in 3 bed 2 bath apt. You should take shower with either freezing COLD or super HOT water. Dogs was barking non stop all nights. Never recommend it.