Helix Real Estate Management

If I can give 0 stars, I would. They are the worst leasing company I have ever worked with. Since day one, they are impossible to get a hold of on the phone, they do not return messages, or phone calls, or text messages. No communication is their moto. Our apartment was not ready when we first moved in. Their office? No office, their address is to their PO box, not an actual office. Maintenance? Good luck trying to schedule that because they don't listen to your availability. Might as well fix it yourself. They only really start taking action when you say you will call you attorneys if they don't do anything. And they don't make anything simple, or easy, they don't make you feel at ease or taking cared of, everything you need to have a livable apartment, you have to jump through hoops for.

Helix Real Estate Managment is the WORST management company I have ever had to deal with! There is a huge lack of professionalism from Tobin Koziol, Adam Targan & Anna Fonseca. Helix purchased the property we were renting in 2023 & attempted to ILLEGALLY evict us all during the COVID monitorium in order to turn the apartments & make more money off of them. They did this not only to us but other complexes they manage. Sadly, renters in other complexes left out of fear. Helix then lost a multi million dollar lawsuit. If you have a maintenance issue they will do whatever they can to not have to not do it to save some money. We had an issue with mold in our shower as shown below in the photos. They tried to convince us that this was normal wear & tear by painting over it a handful of times.

I’m currently living at Helix University Property, and I just wanted to share how impressed I am with the management here. As a tenant, I truly feel cared for. Every time I submit a request or place an order online, they respond quickly and take care of it as soon as possible. The team is always prompt, professional, and helpful. It really makes a difference to live somewhere where the management genuinely cares about the residents.

I’m new to the Helix Management family here in Los Angeles at the Fenix Hotel. I’ll make 2 years in October. Admittedly, things had a very slow start with many amenities not being available at the time I moved in including cable, internet, the gym, etc. but since the building was outfitted for cable and internet it’s been smooth sailing since. The property manager Jennifer Chan has been great! She’s very quick to respond to things and problems get addressed so quickly. I am definitely gonna be here a while

Set up and confirmed three showing in one day. The first one was on time and was communicative about changing the time which we welcomed. The other two were no call no shows. We called the office and they were pretty useless to the situation. Another couple was at one property and had the same appointment time as us and they were disappointed as they took off work to make the showing. Moral of the story, save your time and look at other properties not managed by Helix.