Hanover Soma West

I rarely post reviews but these guys are exceptionally terrible. TL;DR: never seen a more incompetent management, stay AWAY. December > Tour an apartment that was just listed > Paul gives me a tour of everything EXCEPT the unit (tenant not moved out yet) > fine by me — I ask a bunch of questions – where exactly is the unit? – does it have frosted glass for privacy? (1st floor) – how tall are the ceilings? – how is the natural light? > Paul reassures me everything is exactly what I’m looking for: tall ceilings, frosted glass, good front-facing location, solid natural light > great — I apply on the spot January > stop by to finally see the actual unit before I actually move (tenant moved out) > EVERYTHING about the unit is wrong > ceilings way lower than standard > windows have zero priva

Feel like the leasing office doesn’t have enough staff to support the residents. More than 7 people were waiting in the lobby to get support but only one staff was there. So the wait time was long.

I’ve been living at this apartment community for about a month now, and although things got off to a bit of a rough start, I wanted to recognize how incredibly helpful Angelene has been throughout the process. Whenever issues came up—like when the garage door was broken or when I had concerns about the package room—she truly went above and beyond to help get everything resolved. She was always responsive, communicative, and made sure to follow up until the problems were taken care of. Having someone in the office who genuinely cares and works hard to help residents makes a huge difference. I really appreciate the effort she put in to make sure everything got sorted out.

Latest update on our luxury living(November 19th) - I’ve been dealing with a clogged sink for almost a week, and the experience has been extremely frustrating. The sink stopped working over the weekend while I had friends over, and I was left with piles of dishes sitting in standing water. I went to the office every day to ask for help, but I kept getting told there was no one available to fix it. No follow-up, no updates. The smell became unbearable, and after 4–5 days of not being able to cook, clean, or use the kitchen at all, I ended up cleaning and unclogging the sink myself. This shouldn’t be happening, and basic maintenance shouldn’t take nearly a week with no response. Really disappointed with the lack of urgency and support. Update - It’s been a month since my review, and the

Beware — this “luxury” apartment is severely misleading. The building has a serious structural ceiling issue. You can hear every tiny movement from the upstairs unit — even light footsteps or minor shifting are clearly audible. Even worse, there’s unbearable wood creaking sound nonstop. This is not normal apartment noise; it feels like there is no proper sound insulation at all. This constant noise directly affects sleep and mental health, making it extremely difficult to rest or live normally in the unit. During my stay here, the noise affects my sleep until 3-4am on many days. The building has sent inspectors to the unit, who confirmed that the ceiling has structural issues, yet no effective repair or solution has followed. I reported this problem to the management team four months ag