FirstService Residential Fredericksburg

First Service has been a great partner to my community in PW county. We have a great neighborhood and FS has provided two great community managers (Lindsay and Kayla), in the seven years,my family has owned this home. Working with these mangers has required so little effort on my part. Questions are promptly and accurately answered (roof replacement). Requests are promptly addressed, without delays of games (trash, traffic safety, hornets nest at the pool). I have never had to send multiple emails. I have never had reason to complain or escalate. They have been professional, reasonable and pleasant.

I wanted to share a positive experience I recently had while ordering HOA documents. It had been a while since my last order, and I was a bit unsure of the current process. I reached out to Kayla Brooke Russo via email and was impressed by her prompt response, which came within 15 minutes. Her email was not only friendly and professional but also incredibly helpful, guiding me through the ordering process. I went ahead and placed the order. Shortly after, Kayla followed up to confirm that she had received it, noting that it was marked as a rush order. She assured me that she would take care of it. To my surprise, the HOA resale documents were already in my inbox the very next morning! Kayla even sent a follow-up email to ensure I had received the documents and to offer her assistance wi

I have worked with the Property Managers at the FirstService Fredericksburg branch for many years and they are just great. I've worked with many of the managers there for several years and their Regional Director, Rebecca is just awesome. She i is extremely responsive to emails, calls, and truly passionate about keeping her clients happy. You can tell that her passion for client satisfaction trickles down to the property managers she manages. I've worked with Michelle W there for over 15 years and she is super responsive, always answers the phone/emails whenever I contact her and quick to help solve any problems. Within the past year I started working with Kayla and she is also super responsive, easy to communicate with, fun and very client focused. They are all awesome!

Once I got to Kayla she was incredible! Getting to her wasn't easy, but it was worth the wait to get someone who was responsive to a buyer's needs and timeline. Kayla worked with both sides to find resolution without delaying the transaction unnecessarily. This is from a real estate team.

We just moved from out of state to Lake Ridge. Melissa Rios at the Old Bridge Estates office is truly a gem. I had trouble setting up pool registration. She was super polite from the get-go and makes sure to solve your issues in front of you. She made my family feel so welcomed. I’m happy to know there’s someone trustworthy at the office. Great job Melissa!