Firestone at West 7th

First the positive. The staff is friendly and responsive. The apartments are conveniently located. Now the reality. These buildings are old. The windows no longer properly close, allowing outside air and bugs in. During warmer weather, we’re constantly having to kill wasps that get in. Our electric bill is over $200 a month because our two ac units are constantly running. Maintenance offered no solutions. They caulked up one of the windows but they obviously can’t do that to all of them as that is a fire hazard. When our upstairs neighbors walk, our ceiling rattles loudly. So loudly that the cieling fans rattle. The parking gates are constantly broken. And many of the pedestrian gates dont lock. Constant issues with the trash compactor. They would get three stars, except the rent they

I am convinced that some of these reviews are from the staff, but let me get started on my review. The leasing office is responsive, but they rarely have solutions to your problems on the first visit. I had a leak in my shower from an exposed pipe, and the maintenance team ruined the tub to fix the issue and left items in the bathroom. It took over 4 months for them to repair a shower that they said would be fixed before I moved in. And rats!!!! There are rats! I had an infestation. I was offered a new apartment of the same style and that was never followed up on. It took me purchasing no show traps to get rid of them and then I put repellent around the apartment to keep them out. And I was pregnant at the time. They had no interest in helping until I came up to the office in person tw

Teresa (maintenance department) from Firestone apartments has gone beyond and above for service and make sure everything in my apartment is working and up to date. The attention to detail and help and honestly how quick the response is to help makes me feel so better about living here. So much I resigned my lease. I love all the help and she’s is seriously the best!!! Great customer service.

Don’t live here, rather than fixing things they put bandaids. There was body hair in the bathtubs painted over and sealed. The sink smelled, and they took my deposit and later claimed I didn’t put a deposit. Even after showing all communications from them requesting a deposit, quoting a deposit, and bank statements showing a deposit. They doubled down and removed documentation from the portal to not show a deposit. Who ever gave us the lease had left out a deposit on an updated version of the lease agreement then went in and replaced a page to show the deposit as a fix. So when I brought my deposit up and was relying the document on their portal they went out of their way to delete the amended page to double down on no deposit being received against all information I gave them to rectify a

Edit: It has now been two weeks as of tomorrow since my refunded check was reportedly sent in the mail to my home address. I am told they will send me another check if it has not been received by October 1st. I am beyond frustrated and flabbergasted by this. John is trying his best to keep me in the loop but it seems even his own property manager prefers to keep him looping in circles. Please take your business elsewhere. I loved touring this place and the units, but this complex’s management is very disheveled right now. I was approved for a lease the same day I applied Sept. 12th, and shortly after I was approved. I was then called around an hour later and heavily advised to put a deposit down to ensure my unit’s security. I put it down after the anxiety of losing the unit after an alre