Englebrook Apartments

I would not recommend living here. The maintenance team is extremely rude and unprofessional. Every time I’ve submitted a work order, they either take forever to respond or show up with an attitude like fixing the issue is an inconvenience to them. When they do come, the problems are often not fully resolved, and I’ve had to put in multiple requests for the same issue. On top of that, the property manager lacks professionalism. Communication is poor, concerns are dismissed, and there’s very little accountability. Instead of addressing issues respectfully, management tends to be defensive and unhelpful. For the amount of rent charged, residents deserve better service and basic professionalism.

Lived here for a year during my senior year at Texas State. These buildings are old but well maintained. The management is kind and the location couldn’t be any better. I walked to the H‑E‑B, Restaurants, Summer Moon, and even Sewell Park frequently. When I needed to get to campus I just walked to the bus stop in bobcat stadium which is directly behind the complex. The complex is lovely with the amount of trees and shade it has, there is a well organized laundry mat, and a pool. This isn’t gonna come with the modern amenities like some of the condos in town, and expect wear and tear on the units as these buildings were built in the 80s I believe. These apartments aren’t perfect, they are small, and the other tenants are terrible about picking up their dog waste, but the complex was

man, where do I start it’s only been a couple months since i’ve moved in and I asked the manager denby for the owners number and she kept insisting and pressuring me to tell her what the issue was when I kept repeating myself and didn’t feel comfortable talking to her so i told her I wanted the owners info( because the owner is the owner and a manager is just a manager, i feel a lot more comfortable talking to the owner) , and then she ended up just giving me her business card after I had asked her multiple times for the owners info .aside from that a lot of shit in my apartment is falling apart. The washer and dryer is a hit or miss either the dryer barely dries your clothes or the washer leaves a foul odor on your clothes cause the person that put a load in before you has smelly laundry.

EDIT: why am i being blamed?? everything i said is the truth. i responded very quickly during the application and move in process, the apartment not being ready on my move in date was definitely not my fault. said routine inspections were not completed as often as you claim and when they were the maintenance people would barely even look inside, i wasn’t even home half the time so i dont know if they actually came in or not. the hole in the floor was not repaired immediately, it remained untouched for so long unless you fixed it in the last couple months. my maintenance requests were definitely not all completed in time, some of them we had to wait a week and had to hound the office to get someone to come to the apartment. i did in fact clean the oven myself after the fire and i also payed

i lived here for a year in college and it’s nice for a college student. these apartments are affordable, but lowkey you get what you pay for. i moved into my apartment and was welcomed with hairs in the bathroom, a pile of trash in front of my door, and inherited a roach infestation. management and maintenance changed a few times while i was living here so i don’t know if things got lost in the process, but basically i was on my own. maintenance came about half of the time that i asked and i just gave up the other half of the time. i lived with a giant gash in the door frame of my bathroom the whole time despite maintenance coming 3 times to “fix” it. they always said they’d be back and never came back until i asked them to come for something else and look at it. pest control was also a 50