Eagle Rock Apartments at West Springfield

I recently moved in to eagle rock apartment. My move in process was smooth. Sam's professionalism and welcoming reception was great. She helped me get all documents and payments ready as quick as possible. I will see how the apartment feels/looks as I start living and thank more here. Thank you to Sam and her team!

Updated Review – March 2026 If you’re considering living here, please read this carefully. I would give zero stars if possible. Eagle Rock Apartments at West Springfield has been the most unreliable and inconsistent management experience I’ve ever had. If you sign something with them, be prepared to have it changed or modified after the fact. In August 2025, I relocated across the country with my two children. Eagle Rock promised me one apartment, then revoked it. They assigned me a second unit, had me sign a fully executed lease, and then revoked that unit as well — just 7 days before my move-in date. I did not even hear this from management; I learned from Verizon that the prior tenant never left. After significant disruption, Eagle Rock apologized and put in writing that they would

I told them months ago how I was over charged and no answer, no money back. Even sent pictures and evidence. Worst apartment experience ever. I cannot wait to move out. You put a ticket and they address it like 3 weeks later unless you take of your already busy time to go to the office like 2-3 times for them to actually do something. Apartment is nice inside but everything falls apart quickly. This management is the worst. I also had made a ticket about my hvac unit shaking uncontrollably, making sounds and smell. I called the emergency number because it started to get so bad I was scared it was gonna explode or something and guess what? “No we can’t do anything, you have to wait until the next day when the office opens” really a long shot but what if something happens? What’s the point o

Owner / Management company: please read constructive recommendation at end of review. If you’re looking for an apartment complex that appears charming on the outside but comes with its own 2–5 AM CrossFit soundtrack, then congratulations—you’ve found the perfect match. At first, we were taken in by how attractive the place looked. Little did we know that our upstairs neighbor was apparently training for the Midnight Weightlifting Olympics, complete with dropped dumbbells, stomping, and the soothing lullaby of an Alexa alarm that chimed all night long while he was off working the night shift. We truly tried to be open-minded. Honestly, we even tuned out the ever-present aroma of marijuana that drifted through the vents like some kind of spiritual sage smudging ritual we never asked for. B

I do not live here, and after visiting the property and reading recent reviews, I’m very glad I don’t. The condition of the property alone was enough to raise concerns. It looked poorly maintained and disorganized to the point that I honestly questioned whether I was even at the right place. I was. That was my first red flag. While sitting in the parking lot trying to investigate whether I was at the right location, I read recent tenant reviews, including one from a current resident detailing an alarming pattern: apartments promised and then taken away, written concessions not honored, emails ignored, and management only responding once a public review was posted. Other reviews echoed the same issues, including overcharging with no resolution, maintenance requests ignored for weeks or mo