Cortland Highcroft

Chronically understaffed and unresponsive to maintenance requests and problems. Communication with property management is abysmal. We often have to resort to fixing things ourselves. Despite our apartment having been recently renovated, when we moved in, the icemaker had not been reattached, hot water had not been turned on, piece of the microwave fell off, and the stairwells and deck were disgusting. We sent in maintenance requests and it took 4 months for these issues to be addressed. Our hot water tank leaked above our neighbors which was the only reason our hot water ever got restored to above a luke warm temperature. They make things look nice but the pool is closed often despite being really pretty, they redid the community trash bins but never communicated what is allowed, what is r

We have lived here for two years. Taylor and front office have been cordial and quickly resolved all our maintenance issues. We never had an issue that was not addressed by them. Schools - Highcroft and mills park middle are fantastic. Mr kids miss these two!! Gym, Zumba on Thursdays and pool are great treat

5 stars for Taylor W in the office. I believe she is one of the managers onsite. She is always willing to help and reminds you she’s happy to do so. Very knowledgeable and reliable. We’ve enjoyed living here at Cortland Highcroft so far!

We recently moved into Cortland Highcroft (about a week ago), and staff has been nothing but friendly ever since. Our apartment's minor flukes (bathroom fan noise, missing screen in window) were addressed within the same day we turned in our move-in inspection form. Maintenance (Gary and Rick) came to speak with us and walked around the apartment to take notes and returned the following day ready to fix things! They were extremely friendly and professional. Cortland is a very peaceful community. Cannot hear my neighbors, enjoy the birds chirping, etc. Amenities are lovely, too. Can't wait for the pool to open!

I've lived at Cortland for nearly two years. Overall, the community, apartments, and management are quality, and the pros outweigh the few cons. Pros: The surrounding trees, ponds, gazebo, wildlife, and generally well-maintained grounds create a welcoming and peaceful aesthetic; Community members are generally friendly and courteous; The community is walkable and located near multiple Greenways; Apartment floor plans are modern and attractive; It's a great location near shopping centers and other nice neighborhood communities; Maintenance issues have been resolved reasonably quickly and effectively; Office staff has been helpful and courteous in all interactions; Community regularly hosts voluntary events and activities; Management communicates regularly with community news and updates; G