Coldwell Banker James C. Otton Real Estate, Inc.

For over 30 years I have been booking vacation rentals from various companies between NJ and NC. This agent and agency is the absolute worst I have ever dealt with (rental was in family members name). We rented a vacation home (Stone Harbor) that had issues including: TV, WiFi, pool heater, outdoor kitchen/cabana. In addition, we had sewage issues that cause a sewage back up inside the house. We were unable to use the toilets and showers. This agent told us to use the toilets and not flush them. And she wanted us to use the outdoor shower to bathe. The house was unsanitary, but we treated the home like our own and helped the owner from having bigger issues. We cleaned up the sewage mess, disinfected, stopped water from flooding the ground floor, and actually got the drain unplugged so we c

I have worked with Debora Grassi for more than 20 yrs, never have been disappointed with her or the company. I have always traveled with 2 small dogs, she has always been able to find a place that accepted dogs. I have never had an issue with pet damage either and they are groomed. She has always checked out the place for us and looked out for us. There was an occasion when there was an issue with the rental ( we go after labor day) once there was a problem with the windows she got someone from Coldwell there right a away. If I found an issue when I got in I called asap,they took care of it, I understand things can happen and the last renter might not report the problem just leave.

Let me preface my sharing this experience with the fact that we have spent almost every summer of our lives coming to Stone Harbor and Avalon and have never had a bad experience. The house we usually rent was rented for the duration we wanted to spend here, so my mother did the work of finding another rental back in January. With the assistance of a Caldwell Banker agent, my mother was presented with the location we arrived at today. We arrived to a house that was unclean, futniture dalling apart, technology and equipment not working... and the list goes on. I am lying awake smelling mildew with my head pounding from the deck party that is reaching into the night next doir. The agent that my mother used gas been kind and support gas been srnt, but we have already wasted a day dealing with

I have rented properties through them for many years and unfortunately when the property had a problem Coldwell Banker did not take care of me, the tenant. Beware. If something goes wrong you will not get compensated and you will get a lot of gobbledygook and blame. I continued using them only because they represented properties I was interested in however I will not use them again. There are plenty of other ways to rent properties and that’s what I will do in the future

Wonderful real estate and rental office. Very professional knowledgeable staff. My family utilize this agency to rent multiple homes they own in this area.