Chestnut Hill Apartments

I’ve lived here for 4 years so far. The office staff are helpful, kind and professional. If they don’t have an answer they let me know they’ll get back to me on it. When the power is out, I notice maintenance working hard to get things back up and running. My maintenance tickets are usually resolved within 24-48 hours. The neighbours are mostly friendly. There aren’t many issues with frequent criminal activities. I feel safe to walk around at night. I love the environment of children playing outside and adults enjoying the scene. No complex is perfect. Yes, there are roaches. As long as your home gets a deep clean every week. NO ROACHES.. (okay, just a few but definitely not infested). Yes, someone might steal something. It’s not every day, week or month. It happens. Yes, some neighbours

I have so many complaints, I don't know where to start. I wouldn't give it even one star. A complex with sky-high rates that don't reflect the reality of what you experience inside. You pay a high rate to live as if you were in a homeless shelter. In the last three months of the year, I assure you there will be no HOT WATER THEFTS, THEFTS AND MORE THEFTS. They are not only satisfied with stealing packages from the doors of apartments, they also steal mail from mailboxes. So far this year, 2025, my mailbox has been broken into and my mail stolen TWICE. The first time was in February and the second time so far this September. They do not take responsibility for anything, not even for checking their own cameras. The only way is to bring them a police report and even then they are unable to do

The experience was good. However I rather be able to review the contract with a hard copy. Once I am able to take contract at home, then I can sign it and bring it back to office. The staff let me review it from their computer on the day I wanted to renew but I did not feel like I had enough time to review the long contract in their offices on computer.

4 pm doesn't seem like the appropriate time to paint a bathroom that's inside the bedroom. The paint fumes will prevent me from sleeping. I've been waiting for this for over two months, but I'm going to prioritize my health. I think they should better organize the schedule for the different repairs. They weren't sure if they could schedule it for another day in the morning. 10 years in the same apartment.

Moving to chestnut Hill has truly felt like coming home. The staff goes above and beyond to make residents feel cared for, and the community has such a friendly atmosphere. I love spending time in the shared spaces and always feel safe walking around, even at night. My apartment is cozy, quiet, and has everything I need. It’s been such a great experience—I’m so glad I chose to live here!