Chateau at the Meadows by Richmond American Homes

Deceptive, unethical, and legally questionable conduct. This office engaged in lender steering, misrepresentation, and bait-and-switch practices. We are returning customers, and this would have been the second property we purchased from Richmond American Homes. Despite this established relationship, their customer service demonstrated no regard for loyalty, transparency, or basic professional standards. Their agent implied that using their preferred lender would allow us to move forward with contract terms that were later revealed to be categorically prohibited by their own internal policy. This was disclosed only after we were pushed to apply with their lender and subjected to a hard credit pull. Some of the key Information and terms were only disclosed by manager when the issue was es