Chase Bank

Bill H. really helped us out and took the time to explain everything thoroughly and meet all of our needs!

This is one of the worst locations in Columbus! The bank tellers are miserable, they're super slow. For being probably one of the top busiest locations, you'd think theyd be on top of things. That's not the case, its usually 20+ min waits in the lines etc.

Don’t come here if you want to buy a home They will give you a hard credit check and then blatantly ignore you Joseph McCloud is a lousy home mortgage agent. I applied for a mortgage on a property and was told I would be contacted in 1 business day. It’s been over 3 weeks and I have heard nothing from him, and I have followed up 3 times. If I go on to my Chase app, I can literally see my pre approval and documents ready to be signed. I have just been completely disregarded and that is unacceptable from a bank, especially a Home Lending Advisor. Absolutely ridiculous I have no idea how he is still employed

Sat in the drive through line for 15 minutes. 5 other cars were attended to before me. Kimani was super rude, never apologized for the wait, and cut me off mid sentence. Didn’t ask what account I wanted to deposit money and she decided on her own.

Ive called and called and called. NEVER a person answer. I really needed help!!! The 800 line is just as bad. It takes everything to get a person on the phone the its out sourced and a big delay talking to a person. Horrible phone customer service