Chase Bank

Recently, I visited this bank on Wednesday, January 28th, around 10 a.m., and the experience really stood out to me. As soon as I walked in, everyone was welcoming. Even though I went straight to the ATM and wasn’t being assisted by anyone directly, every employee I passed greeted me and told me to have a wonderful day. I’ve never walked into a Chase branch where all the employees were that friendly and welcoming. It genuinely made me feel good.

I’ve been coming to this Chase branch for years and have had excellent service every single time. The bankers have consistently been kind, polite, and go out of their way to make sure I am taken care of. There are other Chase branches closer to my house but I prefer this location.

I had fraud issues with my account and the banker who helped me was very good at his job!! He knew exactly what to do and was super fast at it. He got a claim filed for retriving stolen funds, restricted that account and opened a new one for me in minutes. He also linked my same debit card to the new account so i didn't have to wait for a new one in the mail!! He explained everything that was happening in full detail and was super knowledgeable about any questions I had. Super polite and excellent customer service. Thanks to him im able to have access to the new account so I can continue to work and deposit money into my new account instantly. Highly recommend this branch to any chase customer!!! Five ⭐

Excellent service, the staff is very efficient. They do everything they can to make your visit short, effective and pleasant. I highly appreciate that they value my time. Tellers are always friendly. My experience is that everyone at this branch is very knowledgeable and willing to go above and beyond to help me with my financial needs.

Was in line at the drive-up teller well before the bank closed. The person in front took an exceptionally long time, and closing time inside for the bank came. I saw the person in front motioning behind him as if telling the teller that we had been in line before he pulled off. We pulled up and the teller disappeared. She didn't even have the courtesy to serve us, or even tell us she couldn't as the bank had closed on the inside while we were in line. She just . . . disappeared. TERRIBLE customer service.