Charlestowne Apartments

We just moved out from living here for 10 years and it's been a great home for me and my family! Every place has it's faults, but in general, there have been few issues and the office has always dealt with them in a timely manner. The neighborhood is pretty safe, all the neighbors are friendly, the amenities are kept nice (esp the pool) and the maintenance guys actually care about you and do a good job with their work. For a decade we called this place home and it treated us well. I'd recommend Charlestowne to anyone.

Leaky washer, toilet doesn't flush right, bugs get in from outside constantly somehow, there's roaches all on the grounds and we keep our place clean but they keep getting in, it's gross. They had peoples cars towed with same day notice to repaint the lines, so if you weren't at home when it happened but your car was, it got towed at your expense, and they forced everyone to start paying for "valet trash" where you have to pay them to pick up your trash even if you don't use the service, just a bs way for them to charge more money while advertising a low price. Scummy landlords, roaches, hidden fees, even if they say they're cheaper than another place they might not actually be after hidden fees, and being somewhere with good utilities and no bugs would be worth paying more anyway.

I've been living here for over four months and this place is great. Always kept up very quiet and a real family like community. Plus the front desk ladies and maintenance men are great

Upon arrival at Charlestowne, the dryer was broken. This took almost two months to be fixed as they went through warranties etc… to save themselves money while screwing over their renters on their first month. Great first impression right! The following spring. We noticed the air conditioner was lacking and would rise to 78 while set at 72 after noon. We placed 4 maintenance request in while he claimed it was just the size of the master bedroom making it hot since he would only come right at 8am after the ac had a chance to catchup. When he finally came after noon on the 5th attempt, he said it was needing freon. The a/c was actually on it’s last leg. We went a total of 6 months with a shitty ac with the hottest 3 months having the apartment reach a low of 78 and a high of 87. They finally

Went on a tour and love the place. The whole process was fast and easy. Got approved in a few days now I’m moving in. Thank you Victoria. She was very nice and sweet.