Chaplin Williams Rentals, Inc.

RENTERS STAY AWAY! This is the WORST company to rent from. We recently signed a contract for a property that they were in charge of. House door locks didn't work, broken window locks in the bathroom, black stuff in vents, missing light covers, smoke detectors out of date, and many other nightmares. I made this aware to the property manager Lee Richardson who did not even respond to me. The front desk clerk who has poor customer service responded to me stating those were cosmetic and will not be fixed by their company nor the owner because they don't have the money. I finally had enough and brought the keys and garage door openers to them and demanded my money back because they were in blatant violation of the Landlord/Tenant Law and violation of Florida building codes. They did a mutu

I have two rental properties that Chaplin Williams Rentals has managed for over 10 years now. It has been a very successful relationship. So much so that when I was offered the job as staff accountant three years ago, I was happy to accept. Since that time, we have become a highly functioning team, working together for the good of our owners and our tenants. An important decision that was made along the way was to require a a substantial credit score along with acceptable background checks. This has given us a much higher quality tenant and that makes for happy owners, including me! If you would like to avail yourself of our services, we will be delighted to welcome you into our circle.

Terrible company. I would stay away. Their leases are made to screw the tenants. Read your lease very careful. Never have I heard you have to leave the utilities in your name til it’s rerented. Also, even given plenty of notice they won’t let you out of your lease. They try to screw you every chance they get. They are horrible about serving their units. Beware of their rentals. Also, the receptionist is one of the rudest people to do business with. I was a great tenant for 2 years & they are the worst company I have ever rented from. I have documented with pics & text messages my whole interaction with CW & the owner of the home we rented. Stay away from CW!!!

We found the perfect rental for our first year on Fernandina Beach through Chaplin Williams rentals. During the year we had a couple of maintenance requests that were handled very promptly, including the replacement of a leaking hot water heater on a Sunday. Always available the staff were great to work with. I highly recommend them.

Claire Holmes — 5 starI had the pleasure of renting with Chaplin Williams Rentals for two separate properties while living on the island. Needless to say, I have enjoyed every moment of working with them. They are so personable and easy to work with. And if you have an issue, they are on top of it right away. They make you feel like you are their own client! If you are considering renting, please contact them! Even if they don't have the specific place that you are looking at available, they will work their hardest to find you something else that meets your needs. It is worth waiting to find a place with them rather than going to the "other" major rental company. Thank you again, Chaplin Williams Rentals