CENTURY 21 Goldfire Realty, Inc.

We had an incredibly frustrating experience dealing with Kathie Lutz throughout a recent home purchase process. From start to finish, the transaction was plagued by delays, miscommunication, and a clear lack of professionalism. Our offer was held up unnecessarily because, according to a message we received, Kathie was prioritizing other listings she deemed "more important." This kind of blatant disregard for potential buyers is unacceptable in any market, let alone a competitive one. Additionally, Kathie failed to notify her own client about scheduled showings, which not only created confusion but also cast doubt on how closely she was managing the sale. It became evident throughout the process that she lacked attention to detail, was not proactive in moving things forward, and was more

Working with Kathie Lutz was a frustrating experience that ultimately caused a real estate deal to fall apart. From the beginning, there were serious communication issues. The seller wasn’t even told about our showing appointment and was caught off guard when we arrived—something Kathie should’ve handled. Our realtor submitted our offer through email and Dotloop, but Kathie claimed she never received it. Then she said her phone "erased it". These excuses caused unnecessary delays. Even after we followed up multiple times, there was still confusion about what the sellers wanted—and Kathie, as their realtor, admitted she had "no clue" what type of offer the sellers would entertain. Eventually, we got a text from her that made it seem like our offer was accepted. But the next day, we receiv

Heather is absolutely wonderful! She was with us every step of the way and made the experience of buying our home worry free. We cannot thank her enough for everything. Garry and Danielle S.

Their agent refused to show me a property because i want to represent myself. She wanted to force me to use one of their agents.

Listed our property on Friday, sold by Monday. Need I say more? I have many friends in the real estate business, but mostly in the Cuyahoga and Eastern Geauga County markets. This property was located in Garrettsville, so I knew I had to find a professional who knew that market. Heather's name kept coming up as the person to contact, and I'm glad we did. The entire process was smooth, and with no glitches. Heather worked behind the scenes, setting up multiple showings on the first day. It was sold in less than one complete business day, and for the price we wanted. If you're thinking of buying or selling in Portage, Geauga, or Summit counties, don't hesitate to call Heather at Goldfire.