BRIGS, LLC

I am highly dissatisfied with this property management. They do not resolve issues unless residents follow up repeatedly. Even then, the focus seems to be on avoiding responsibility rather than fixing the problem. I requested trimming of tree branches blocking sunlight... a basic and reasonable request. I was first told it would be done in the fall. When I followed up in fall, I was informed it was already completed, which was not true. Instead of resolving the issue, I was blamed for not informing them. The same pattern occurred with a streetlight issue, which took more than a month of constant follow-ups. This level of service is unacceptable.

I had a minor billing issue arise and I asked for clarification of what was going on by putting an inquiry into BRIGS' online portal (Vantaca). I had a response from BRIGS customer service within an hour that included an offer for them to rectify billing issues going forward. This is the level of service that I hoped for with BRIGS that we never saw with our previous property management company.

This company has been fired from my complex. I had multiple issues with George not retuning email and calls. Then you try his boss Andy and same thing. Being promised things would be fixed one day and to this day there still broken. Also they can’t handle there work load and respond in a timely matter. If you want service go elsewhere!

Terrible experience with BRIGS Property Management. Rick is one of the most condescending and unhelpful property managers I’ve ever dealt with. From day one, he has communicated with hostility, issued baseless fines, and dismissed reasonable questions with sarcasm or outright refusal. He does not live in the building but regularly makes judgments about tenants vs. owners and fosters an "us vs. them" dynamic. Additionally, regular email communications are consistently sent out with errors and follow-up remedy emails to address miscommunication. This lack of professionalism is glaring. During the annual meeting, he was visibly angry with tenants complains and told residents it’s not his job to keep us informed. Requests for maintenance, FOBs, or even basic communication are met with blame

I would not even give this management one star if I had the option. I moved to the Ashland area in June 2025 and my experience with the management especially the property manager, Tracey Rhodes has been consistently disappointing. She rarely answers calls, does not return voicemails (which are often full), and responds to emails selectively at her convenience. Over the last five months, we have received incorrect warnings, been instructed to follow rules that are not listed in the handbook, and have dealt with ongoing unnecessary pressure from management. The overall environment has become hostile and uncomfortable due to the way concerns are handled. The property manager’s approach feels intimidating rather than supportive, and it has made living here far more stressful than it should b