BMO Bank N.A Branches

Stopped by today to break a $100 bill. Asked the driver thru attendant if she would be able to do that and she replied she could. As I was taking the bill to put in the drawer she asked, "you have an account here right". I advised her I didn't and she replied that she couldn't make change then. I stopped at a Chase bank in Lansing and they cashed the bill without question. Needless to say if I would be opening another account for some reason, it won't be at BMO as your customer service sucks. If it's your policy not to provide for a simple request if you dont have an account there, that's even worse.

Go to any other BMO Harris. The banker is new. I went here to make a wire transfer that should take 10 minutes tops. Banker was working with an older gentleman and clearly able to see someone else was waiting to get something done she starts just sharing stories back and forth with the guy for nearly 30 minutes. Waste of time.

I have a business account and went to make a cash deposit, the atm took my money and the transition was canceled with no recipe. went inside the bank and explain the situation. First thing the teller which was a old white lady said was we have nothing to do with the atms she then told me to go with the other lady in the office which was a black lady. The lady in the office stated that the teller said that I swear at her which was a bold face lie. They didn't help me, No apology, they blew me off like it was nothing and told me to call the number on the back of my card if the money didn't show by the morning. I will be filing a complaint with this branch.

I had a great experience for my first visit at this branch today. Mohammad did everything he could to help me out even though I came at closing. After having fraud on my card and getting to the bank late, he made sure I left with a new card. He was very friendly and helpful!

The bank tellers are so rude. I was there to withdraw some cash, they made it so difficult. Ok ok I understand there are steps on withdrawing over a certain amount, but if I’m doing all the steps there telling me to do and it still doesn’t get done then that’s a big problem for me. Then when I call to speak to the manager to order the amount LIKE THEY SAID TO DO, they deny to put the manager on the phone. All of a sudden he’s in a meeting, supposedly. Everyday of the week he’s in a meeting??