BHHS RW Towne Property Management

Do not rent rent from this company. We moved out, left the property immaculate, they didn’t return any deposit and even assessed over $1k worth of “damages.” $500 of our deposit went to pulling off 4 command strips. Charged for painting despite being a 6 year tenant and zero wall damages. Had to take them to court. Charged for an issue that was there when we moved in that they were supposed to fix but we let it go. I’ve never had a landlord pull the games and tell the lies they did.

Update: The woman leading this office moves with integrity, speed and a solution driven mindset. I spoke with Ms. Fain and had an excellent experience. She assisted me in a professional, kind, caring and attentive manner. Usually executives reply to reviews just to show face with no intention to remedy the situation and that was not the case with Ms. Fain. She actually called, she actually listened and she actually helped. I believe speaking with her may have helped the culture of this office and her foundation seems to be customer service oriented not to people please but to effectively get people into properties and other positions that best suit the mission and goal. 5 starts for her professionalism, management style and effectiveness. Was not a professional experience. I reached out t

Penny Ruperti has managed our 17 rental units for the past three years, and she’s been outstanding. She communicates clearly, responds fast, and genuinely looks out for us as property owners. Penny stays ahead of issues, handles tenants professionally, and keeps everything running smoothly. She is reliable, organized, and easy to work with. I highly recommend her to any property owners who wants their investments managed the right way.

Our family viewed a rental property listed by BHHS. While the location and layout were fine and the photos looked good, scheduling a showing was difficult and required multiple voicemails and online inquiries before receiving a delayed response by text. When we finally toured the property, the condition was concerning, with many visible maintenance and cleanliness issues. We were told the home was considered “move-in ready” as-is, with no repairs, updates, or cleaning planned. Our expectations for livability clearly did not align. Based on the communication and the condition of the property, this was not a good fit for our family. Sharing this as a caution to other renters.

The Property Manager displayed a lack of professionalism. Her name was Electra. Her communication skills were subpar. Despite my multiple attempts to reach out, she failed to respond promptly. I discovered that I would only receive a reply from her after initiating contact via email first. There was a sudden switch in payment methods from online to in-person, resulting in a late fee due to lack of communication. I was informed of a $380 charge for landscaping in April, despite providing evidence of maintaining the lawn myself for my son's birthday party. Fortunately, I had photographic evidence to support my claim. They later clarified that the charge was meant for May, not April. I have yet to receive the notice they claim to have sent regarding lawn services. Upon moving out, not only wa