Bear Granville Corporation

I made the unfortunate choice to rent from Bear Granville in Richmond, VA, and I cannot stress enough how terrible they are. I will keep this review simple, and only bring up the fact that my living room ceiling collapsed (almost crushing me), and Bear Granville couldn't have cared less. When I called the emergency line, they genuinely seemed to care about getting the issue resolved quickly and they assured me all of my damaged property would be replaced (well over $1000 worth of stuff). They showed up at my property the next day but didn't even have a key to the house which meant work was delayed right off the bat. Once I provided them with a key (to their own house....), they started repair work. The maintenance workers damaged even MORE of my stuff (that the ceiling didn't have a chan

I had a tour scheduled at 4:15 on 8/7/25. I arrived to the property a few minutes early and Stephanie was there to greet me. I know this company has had some rough reviews in the past, but my personal experience was completely different. From start to finish, She was professional, friendly, and incredibly informative. She took the time to answer all of my questions, explained things clearly, and made sure I understood every step of the process. I felt valued as a customer and confident in the information provided. I can only speak for my own experience, but I truly had a great interaction and wouldn’t hesitate to work with Bear Granville.

Do not rent with this company if you can help it! Shoddy apartments and little to no response from their office. You have to harass them and send multiple messages before getting a response. They do not answer the phone nor do they reply to voicemails. They will also erroneously charge you to keep your security deposit.

I knew renting through Bear Granville would be a mistake and wow, was I right. I was unfortunately in a situation where I needed an apartment immediately for my toddler and me. One of their properties I did love but the management has been a nightmare. I’ve had over 20 work orders since Oct. They are impossible to get a response from and have zero communication skills. The biggest issue was a broken furnace because of faulty band aid repairs in the past. We lost heat when it was 19 degrees. They did nothing for almost 48 hours until I contacted an hvac company myself. They wouldn’t come let the contractor in, after I had told them I had to find alternative living given the extreme temps and having a child. One of few responses was that it was my problem it wasn’t getting repaired because I

Review based solely on tour experience. Ten minutes before a showing, the agent cancelled the tour because: “[Street] is blocked off. Can’t get to the property.” This is the street. The property is the third on the right. Apparently, if they can’t drive right up to the door, they can’t be bothered. Kindly gave me the door code for a self tour though! Having now taken the self tour I can report: the apartment was sad, dingy, and overpriced. Big money grubbing energy.