Bay Area Property Services

Worst response time of any HOA...like not at all. By phone, email or letter, they never respond. Their JOB is to manage your property, yet they cant manage to produce the financials when requested. I sent an email reporting a parking violation in our garage, and what did they do? They contacted me and advised me that I shouldn't be parking 2 cars in the space. I sent YOU the pictures, dates and times dummies! And I pay over $800 a month for the incompetence of it all.

Bay Area Property Services (BAPS) is a textbook case of how not to run a property management company. Their consistent incompetence, lack of accountability, and failure to execute even the most basic responsibilities have put our HOA at real financial and legal risk — multiple times. Their most recent failure? For the third time, BAPS neglected to upload our Association’s insurance invoice into their system, resulting in late fees and nearly getting our policy canceled. This is not a minor clerical issue — it’s the kind of mismanagement that jeopardizes an entire community. When confronted, BAPS leadership tried to deflect blame onto the Association’s bank balance — as if that has anything to do with their failure to simply log and present an invoice. Let’s be clear: accounting operation

I had a most recent wonderful experience on 2 separate occasions with the property management team. This one goes out to Mariam and Rocky. Despite their busy schedules, they consistently demonstrate dedication and promptness in responding to both standard and specific questions about our community. They make me feel valued and prioritized, which I truly appreciate. Their professionalism and attentive support give me confidence in their management which I know is moving in the right direction. The large, beautiful community is in transition with growing pains that can be a challenge for any team or individual. I know they will continue to provide us with a high level of service and support. I look forward to ongoing collaboration and the positive leadership they provide for our community

I have worked with Miriam for a few months now, and I have appreciated her and Bay Areas professionalism very much. She is very punctual, kind, and professional with all questions and arrangements that we have set up. I appreciate working with her and this company greatly. Thank you Mariam, you are wonderful.

Mariam Poklong is the assigned property manager. She has always been responsive, knowledgeable and helpful. She resolved significant issues involving plumbing, a homeless encampment, and replacement of one of the entry gates. I'm impressed with Mariam's dedication to providing excellent customer service. I'm glad she is our property manager.