Associa Gulf Coast

Most terrible customer service. I signed up for HOA auto pay as soon as it was available, and yet I accumulated months worth of late fee penalties while on auto pay. It has been 6 months, issue still not resolved. Neighborhood tree felt down since last year s hurricane, which is more than 365 days ago, and it is still on the ground.

I am a resident of Summerwoods Enclave and I want to compliment Janiya , our Associa contact. We have had so many issues with the front gate and I have not gotten much, if any help until Janiya joined. She is very professional and helpful, willing to listen and act on an issue to resolve it. She calls back when she says she will and her efficiency is very encouraging and appreciated. Great job!

Dan Thomas and Manager Brandon have not come through on any projects for our HOA in 2025, as well as caused us financial issues due to lack of timeliness and care. In my 20 plus years here, these two are by far the worst in property management. Our admin is great, but we still won’t be continuing on with associa in 2026.

Associa came into our property about 3 years ago and once we got Amy here she cleaned things up and made estancia a fun place to live again. We had some billing problems that were frustrating and Amy was patient and communicative through it all and made me feel confident it was being corrected which It was. She and her maintenance guys are always so helpful and kind and they greet everyone with a smile. It makes you feel good when they remember your name and talk to you when they see you. My kids love miss Amy. Thank you Amy and Bezmer and the whole estancia group for all of your hard work.

I would like to commend Heather Cabane for her work as property manager for Wellington at Seven Hills. In my experience, Heather has consistently demonstrated cooperation, responsiveness, and professionalism in handling community matters. She communicates clearly and addresses concerns promptly, ensuring that residents feel heard and supported. Heather approaches issues with a balanced and reasonable perspective, showing both firmness where needed and flexibility when appropriate. Her follow-through on questions and requests is timely, and she maintains a professional demeanor even when dealing with challenging situations. Overall, her management style fosters confidence in the community’s operations and reflects a genuine commitment to the well-being of Wellington at Seven Hills.