Arc Home LLC

I had the pleasure of working with Brian Rollins, and I was truly impressed with his effort and professionalism in resolving an error from another mortgage company. He took the time to help me and patiently answered questions I didn’t even know how to ask. Thank you, Brian, for going above and beyond and for taking the time to make sure everything was handled correctly!

**Awful Experience with ARC Home Loan - Avoid at All Costs** ARC Home Loan were a shocking two hours late to my settlement, which was just the beginning of their incompetence. On the morning of my walkthrough, one of their clueless reps called asking for proof of employment—something I had already sent three weeks prior. Apparently, she needed to know how much longer I'd be working. When I asked her what I should do sleep in my car, I then hung up on her. To top it off, they provided me with three different amounts to bring to settlement and failed to lock in my rate. What was supposed to be a 4.50% rate ended up being 4.75% by the time I got to settlement. And it doesn't stop there—three months later, State Farm called me, threatening to cancel my homeowners insurance if I didn’t make

No Stars they didn't collect enough for my escrow then sell off my loan before its re evaluated with a negative. Didn't find out until my new loan company looked into it and now i am 5K behind. Tell me this was not intentional when i call to ask its standard your not our customer anymore so we don't have those records...BS

I worked with ARC on a very difficult file where the borrower was looking to only put down 10% on a $1.725M condo purchase (JUMBO). They had the best rates and terms and although the file was difficult, the team led by Michael and Priscilla were terrific. I also got excellent support from the underwriters (Casey and Tracy) to assist in working with me on the conditions and getting this loan closed earlier then the contract date. I also currently have another loan closing this week and am confident we will get that done as well. I would strongly recommend ARC if you need a home loan as a borrower or mortgage broker.

Stay away from this lender. Thru launch financial I did a refi with a DSCR commercial for one of my rental properties using Arc Home and they report to personal when pretty much no lender reports. Based on launch financial, Arc assured them they didn’t but they do. Even if their rates are a little lower just avoid them. Also they get the loan and sold it months later.