Altus Towson Row

Wouldn't recommend this place - Packages take too long to be processed in the system for pickup. - You can't pick up packages on weekends; this policy really makes no sense. - I have had duplicate charges on my rent multiple times. - They made me move out and paid $150 for paint damage, only for the paint not to be fixed afterward. - The move-in checklist I provided for repairs in the apartment has not been addressed yet. - There have been gun scares in the apartment. - There have been multiple instances of a fire alarm going off in the middle of the night, with no fire department responding. - Trash piles that make it look like the trash room has been snowed in. - Non-existent security presence. - Amenities take a long time to get fixed, if they get fixed at all, such as the Smith machine

This apartment complex promotes itself as student-friendly but does such student-unfriendly things. Recently, they removed the option to renew leases for just 10 months, which is quite inconvenient for students who typically only need housing for an academic year. They so are focused on profit-driven policies that they do not take student requests into consideration, even if you ask them months ahead of time. It’s worth noting that the recent 5-star short reviews are part of a review campaign and may not reflect genuine feedback.

I put in a maintenance request form this morning. Not too long after that, Kenny came by and fixed more than what we asked for! The original problem was the door and tub being clogged. Kenny fixed both problems in about 10 minutes as well as the front door, my roommates bathroom door, replaced our stopper, and fixed another door! This was truly shocking how fast he did everything. Overall, my experience was amazing with Kenny, he was friendly, fast, and hard working. Thanks again Kenny for the 5 star service!

All photos were taken Sept 2023-June 2024. As a resident who has lived here for a total of 4 years, I can attest that this building isn’t an acceptable place of living at all. Firstly, there’s barely any regulation of security whatsoever in this facility. Throughout the years, people have had the ability to come in & out of this building with ease without any key. I’ve seen homeless people wandering around the halls and stairwells. Living in a place where quite literally anyone has access to get inside feels unsafe. Altus has a sign in sheet at the front desk, but pretty much anyone can pass through the stairwells/other entrances of the building if they’re let inside or when someone props the door open. If you want something done, you should call 911 or the non-emergency police in Towson,

Kenny provided great service and was very respectful to us and my fellow roommates. He came and got straight to work and was out before we even knew it. Wouldn’t mind having him for our future maintenance issues.